3G Network Retirement

Safety Connect® [safety_connect] – Future Disablement of Vehicle Wireless Network

As wireless technology continues to evolve, telecommunications providers in North America are making significant changes to their legacy communications infrastructures and network capabilities. As part of this process, these third-party providers have elected to discontinue the provision of 3G wireless services. This means that devices and services that currently require 3G wireless networks to function, including hardware installed in motor vehicles, will no longer work by the end of 2022.

We can't say for certain, as this was a decision made by third-party wireless service providers. Although these circumstances were created by factors beyond our control, we sincerely regret any inconvenience this may cause.

Toyota Safety Connect® will no longer function as of November 1, 2022. Affected Safety Connect® services include Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator.

The Charge Management, ECO Dashboard, Remote Climate and Vehicle Finder capabilities included in the Entune® App Suite will also no longer be supported as of November 1, 2022. This is only applicable to the Prius Plug-in, RAV4 EV and Mirai. See Impacted model chart below.

2012-2014 Toyota RAV4 EV
2012-2015 Toyota Prius Plug-in
2016-2017 Toyota Mirai

We are not aware of other manufacturers' plans.

On November 1, 2022.

2011-2017 Toyota Sienna
2012-2016 Toyota Prius v
2013-2018 Toyota Avalon/HV
2012-2014 Toyota RAV4 EV
2012-2015 Toyota Prius Plug-in
2013-2017 Toyota Camry/HV
2016-2017 Toyota Mirai
2010-2016 Toyota Prius
2014-2018 Toyota Highlander/HV
2011-2017 Toyota Land Cruiser
2010-2019 Toyota 4Runner

Note: Safety Connect® varies by model.

Yes, subscriptions can continue to be renewed on an annual or month-to-month basis until August 31, 2021. Thereafter, subscriptions may only be renewed monthly through September 30, 2022.

Subscribers can continue to utilize Safety Connect® services through 11:59 PM CST on October 31, 2022.

Services that rely on the 3G wireless network will no longer function after 11:59 pm CST on October 31, 2022. Mobile applications will be updated as necessary to reflect discontinued services.

Your vehicle might be involved with the Toyota Limited Service Campaign or Customer Support Program for the Safety Connect® System. If you have not completed the Limited Service Campaign or you are a new Safety Connect® subscriber who is involved in the Customer Support Program, any authorized Toyota dealer will perform the software update FREE OF CHARGE to you. Please download this form and contact your authorized Toyota dealer to make an appointment to have the software update performed.

Support Topics

Select your vehicle and Entune™ system to see support topics specific to your Toyota.

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